10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car rental company was fantastic . And i really can’t say enough about the staff . I can’t remember the young ladies name but she really made the whole experience a breeze . I would really recommend this company to any .
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: Car were in good condition. Clean and well maintained.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Like: brand of car
Dislike: nothing
Read More >9.8 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: The staffs are friendly and really helpful. The one who entertain me during the pick up explained everything that I need to know really precise in her own way. The car is really comfortable and in a very god condition.
Dislike: Takes quite some time for the staff to fill up my details during the pick up. It will be easier if I could fill my details like passport number and everything during the booking. So that, the staff just need to double check the details.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: Efficient and friendly staff, great vehicle
Dislike: No parking spaces available during early morning (5:50am) drop off. No real problem - had to double park outside Europcar rental office
Read More >8.6 /10 Very good
Reviewed: Friday, November 22, 2024
Like: One of the cheapest i’ve been able to find. With it being very easy to use and the whole process from booking to paying to collecting and dropping off was pretty seamless.
Read More >9.2 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: Free upgrade at no charge
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Like: Service
Dislike: Details about document to prepare. Pls mention no photocopy required as it can be done on desk
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: Fast, efficient with a friendly service.
Read More >8.2 /10 Very good
Reviewed: Friday, November 22, 2024
Like: the car match to my request.
Dislike: the staff on collection side never marked down the painting defect, luckily i took the picture and proved to drop off point shown that the defect already there when i collected the car.
The car is good except the wheel's tyres and alignment not in good condition, driving became more tired and worry about the slippery when driving in wet weather during my trip.
Read More >9.8 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: The car was in good condition and the collection process was smooth and fast, albeit the initial confusion on the type of car booked.
Dislike: The car was returned at 3.30am and there was no one manning the return counter. All there was was a self key drop with no proper instructions as to how it should be done. Perhaps a clearer instruction should be posted for ease of return during odd hours
Read More >7.3 /10 Good
Reviewed: Friday, November 22, 2024
Staff were to busy flirting with each other so they didn’t talk us through the car or explain very much.
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Your counter staff had done a good job.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The ground staff was very friendly and helpful.
I was upgraded to a bigger vehicle, as the one rented was not available.
The car unfortunately was not in the condition I expected it to be in:
- I was told it would be perfectly fine
- It was scratched and bumped
- It was dirty outside and inside (full of sand and dust)
- We found it with the backseats were reclined
- Two of the head-rests for the backseats were missing
- It seems the car had not been checked and cleaned after the previous rental
The Europcar customer service was unfortunately neither very responsive nor helpful.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Easy online booking process and pick up. Lovely car in as new condition.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
We booked a Toyota Corolla sedan and was given a Hyundai hatchback instead. The car is quite small to accomodate the luggage of 4 people.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
So far so good
Read More >7 /10 Good
Reviewed: Friday, November 22, 2024
Counter after the departure hall not open even at 7am. (Other counters are mostly open). Need to walk more than 500 - 800 meter to another pick up counter. Inconvenient for those with heavy luggage.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Yes. I was able to upgrade to an automatic Golf having accidentally booked a manual. I was happy to pay an extra $13 a day for that
Read More >4.3 /10 Average
Reviewed: Friday, November 22, 2024
The car was given dirty that too after waiting for a long time and the counter staff didnt even apologise for the dirty car and the car not being ready.
Read More >7.3 /10 Good
Reviewed: Friday, November 22, 2024
Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
Good
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
It’d be great if the car comes with something to hold the cellphone. A charging wire and plug-in for the phone would be handy too.
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
The car was the perfect size for luggages.
Read More >5.3 /10 Average
Reviewed: Friday, November 22, 2024
Toyota Corolla was being pickup and a replacement similar model of vehicle does not meet our expectation.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
No hard sell on insurance. Quick and easy pick up
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good service
Read More >7.7 /10 Good
Reviewed: Friday, November 22, 2024
Car wasnt ready for pick up. had to wait 40mins+ for car to ve cleaned and ready.
Read More >7.7 /10 Good
Reviewed: Friday, November 22, 2024
Car return at terminal 3 and 4, the key drop off inside the building, a little bit hard to find, no sign board show where is the key drop off point. I asked around.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
I got a Hyundai kona which can hardly fit 2x 26inches luggage unlike a Mitsubishi or Toyota chr. Hardly considered mid size SUV
Read More >6.3 /10 Average
Reviewed: Friday, November 22, 2024
Car was dirty overall.
Read More >7 /10 Good
Reviewed: Friday, November 22, 2024
Car interior was very dirty. It seemed like the car was not cleaned and attended to after the previous driver, and was given to us right after it was returned which got us a little taken aback. No staff from Europcar assisted us with the car checks during pick up. The staff at the terminal 1 perth airport pick up counter seemed really unfriendly as well. We had opted for the navigation device but was informed that all the GPS devices in their possession is not working. We were even told that it was a special request and not an option. If it is not an option then it shouldn’t have been offered to us in the first place when we were making the reservation through EasyRentCars.com
In the end they managed to find one that is working and hand it to us but we were disappointed by their failure to check the condition of the GPS with us. The GPS works fine when connected to the car after ignition. But died after the car engine was switched off. Hence we were unable to preset our destinations into the GPS offline. The navigation library of the GPS is underwhelming too. We are unable to route to at least 4 of our destinations even though we entered the correct address. There were no matches to be found.
Staff also try to hardsell their insurance coverage despite us telling them we have purchased one with AXA which was offered to us by EasyRentCars.com
Despite all that, the staff at the drop off at Gordon Street Perth City was friendly and accommodating.
It’s my first time with Europcar and it will probably be my last.
Read More >Sebastian Jerome Chew
Perth
5.3 /10 Average
Reviewed: Friday, November 22, 2024
Eurocar was too eager to charge for late return even though it was not our fault that the car drop off was not easy to find and there was no one at the counter when we arrived to return the car key.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Was surprised that I had to pay an additional $200 for insurance from euro car as thought all had been paid up front
Checking in took far too long - the lady was very friendly but somehow the booking disappeared and she had to redo it
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
We were given an upgrade and the vehicle was excellent. Highly recommended overall
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Yep
I got charge 25$ more for no raisons. I which to know why?
Read More >7 /10 Good
Reviewed: Friday, November 22, 2024
Disappointing.
The gentleman that served me during pick up was on a earpiece and was processing things at an extremely slow paced (furthermore I arrived late with my family and all were tired). Things were not explained clearly and proceeded to getting me to sign.
The gentleman that served me was very friendly but when I asked him very clearly about the petrol issue (because I drove from somewhere relatively far but the tank shows full still), he told me all is good and money will be released. However, I realised after a few days that I was charged an extra for petrol (I would not be so disappointed if the staff told me earlier on after the check).
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Nice staff. Car condition is good. Return easy and quick.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Fantastic service at the pick up.
Read More >6.3 /10 Average
Reviewed: Friday, November 22, 2024
The counter staff were confused and did not know anything about the money I paid ($120 approx) to Qeeq. they Still have no closed out the rental agreement even though I returned the car five days ago.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Counter staff were very helpful & friendly. Pick-up & drop-off was a breeze.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
For a small car, it was great!
Read More >6.7 /10 Average
Reviewed: Friday, November 22, 2024
It's been ten days and I still haven't gotten my deposit refund.
And The drop off point is difficult to find. We do not know where is the office. The office in The airport is closed when 6 pm.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
I like the convenience of the branch office that's right next to Perth International Airport. The staff is very friendly and helpful too. The drop-off of the car key is easy too. No need to go through the office & counter. The car is good.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
The car was in excellent conditions and performed very well
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
A decent car rental company with affordable prices. You only need a translated document to pick up the car. The model was in great shape with only a few thousand kilometers on it. I can't remember the exact mileage since it's been a few months, but the car was indeed very new!
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The staff provided good service, but the efficiency was too low. It might be related to the bizarre requests from the people before me, but I had to wait for over half an hour. Meanwhile, several groups from the car rental company next to us had already finished.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
The parking lot was hard to find when returning the car. After missing it, we had to circle back, resulting in a 17-minute delay. The store did not inform us during the return, but a month later, we received a notice of a charge, deducting one day's rental fee for the 17-minute delay.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The first time I was alone, it was quick. The second time, there were no cars available and I waited for half an hour. By the time my turn came, there were two people ahead of me, and I waited another 20 minutes. It felt somewhat inefficient, but overall acceptable since language barriers need time.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
There was only one staff member at the airport, and the service was extremely slow. What's worse, they gave us a smaller car. How do we calculate the cost then? It would have been better to pick up the car in the city the next day.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
More expensive than other rental companies
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Overall service was satisfactory. There was an accident during the trip, and it's been over half a month without a charge. Not sure if the final repair claim will go smoothly.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff were very friendly and helpful.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The service staff who attended to us were very warm and patient. We bought additional insurance from the rental company, and our language skills weren't very good. Worried we hadn't communicated clearly, we asked many detailed questions. The staff patiently answered all our queries.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Unexplained charges!!! Did not request full insurance, was told at the store that it was a deposit.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Paid for an X3, got a Nissan. This company should go out of business.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
I need to file a complaint about an employee named Zoe, who has short blonde hair. I encountered her at terminals 3 and 4 of Perth Airport when picking up my car, and her attitude throughout the whole process was terrible! Zoe initially pointed out an issue with my driver's license translation. I accepted it and found a solution, but Zoe told me I could only cancel the booking! Then, I called the customer service of the booking platform, who assisted me in communicating with Zoe and provided a final solution. Zoe was intentionally making things difficult for me the entire time! After spending extra money to print the documents she needed as per her request, she didn't even check them! When taking a photo of my ID, she didn’t include the documents I later added! From the moment I went to the counter to getting the car keys, she delayed me for about two hours!
By the way, I have always had a good impression of Europcar, but Zoe ruined it. Her attitude has made me reluctant to choose Europcar again. Zoe indeed had a negative impact on Europcar’s customer loyalty! I hope other international travelers won't go through such an experience! I really hope Europcar takes my issue seriously!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The overall service was very mediocre. We told the Europe Car staff several times that we wanted medium insurance, but they secretly switched it to premium and made us pay for it. Really disgusting.
We actually rented an MG that had only run about 10,000 km, but both the accelerator and brakes were very loose. The long-distance drive on the highway was terrible. Definitely avoid! Moreover, the price we paid at the store was much higher. We booked a Mitsubishi but ended up with an MG.
