Smooth experience

The Budget store staff charged extra service fees arbitrarily.

I was rear-ended and returned the car to the rental company. The staff had a very unpleasant attitude, which was uncalled for! I was the victim, and I didn't want the car to be damaged either! I paid for the initial repair costs myself, and then I swapped for another car, but had to return it at the airport. The city office told me that I could claim the repair receipt at the return location, but when I got to the airport, nobody explained anything. I almost missed my flight after trying to explain for 40 minutes. Their service and efficiency were truly disappointing. However, a Chinese girl in charge of cleaning cars helped translate and explain for us, and her attitude was much better than those at the front desk. Unfortunately, there were no Chinese-speaking staff or interpreters at all at the airport. Though we could communicate, many technical terms were hard to understand. This is clearly worse compared to other car rental companies.

There was a bit of a wait when renting the car, probably waiting for someone to return their car so it can be rented to us. Returning the car was very quick. Overall pretty good.

Good service attitude, but the branch is located in the city center and has shorter operating hours compared to the airport branch.

The car exceeded my expectations because I received a quite new car. The counter staff was also friendly and helpful.

This is very easy platform to book and cancel booking without any charge.