Good experience, although it was what I expected.

Didn't like at all the experience with Thrifty (upselling, check in experience was very long, defective car).

Price was good. Communication was very good. Really upset that QEEQ is keeping my deposit of $200 for 1-2 months. Really upset about that!

Walking 50 meters to the right from the terminal, there was the car rental company. I waited less than 5 minutes at the pickup point before seeing the company's shuttle bus. The driver was very enthusiastic, standing on the bus, helping us load our luggage onto the racks. We quickly arrived at the car rental office, presented our reservation, the staff checked it on the computer, and asked if we needed an upgrade or additional insurance. Since we bought the most comprehensive insurance on QEEQ, we declined, and the staff didn't push us to buy anything else. The process was quick; they directed us to the backyard to pick up the car. The staff pointed to the model we rented, saying all keys were in the cars, which were all clean. We could choose any; once chosen, we drove to the exit, showed our driver's license to the staff, they checked it and let us go. Everything went smoothly, and the service was very friendly.

Very disappointed that they did not have the rental we asked for, and did not inform us at the check in, so we paid for the expensive vehicle and than was offered a mini van, with no exchange of price. When asked to change the price in the lot they told us it would be too much work. VERY poor service and would likely never return to this company.

Car service was well above my expectations . Made my trip so much better and easier

Easy simple process

my main gripe with my experience was with the shuttle service picking up from the airport. we waited at least 1/2 hour for the shuttle to come. we watched all the other car services come and go many times until thrifty finally showed up. we had no direct phone number to call them and waited on hold with the national number for 15 minutes to speak with someone (which by the way, did not help at all). once we got to the location, check in was quick and the car was clean and was larger than we expected.