The counter staff was professional and helpful. I had a little trouble hearing him because of the mask. With one person ahead of me at the counter, it took about 15 minutes for me to get to the counter. Between Hertz, Thrifty and I think it was Dollar, it would be nice to have a floater to handle any counter that needs the extra help.
About QEEQ:10.0/10
This was the first time using QEEQ.COM. The platform was easy to navigate. The price was good. I don't remember any further price drop. Everything worked out great.
Do not rely on the actual car model—it’s misleading! The car I was given wasn't even in the options! I had to randomly pick something just to leave a review!
Because we had a lot of luggage, I booked a mid-size SUV, the Chevrolet Equinox, but they gave me a smaller Buick Envision. On the rental website, both cars were listed, but the Chevrolet was likely more expensive because it was larger. We scheduled to pick up the car at 9:30 AM, but when we arrived, they said the car was being cleaned and needed about 30 minutes. In reality, it took an hour and a half, and they handed us the smaller car. We explained that the car we booked was larger and that the new one couldn’t fit all our luggage, but the staff just shrugged and said, 'This is the only one available, take it or leave it.' They didn’t offer any price adjustment, and since we were already past the free cancellation window, we had no choice but to reluctantly take the car. Throughout the trip, we had to cram our luggage into the car, with some even placed at the rear footwell. Thankfully, our child was in a booster seat, so the suitcase placement was just bearable. On a positive note, the car was in excellent condition—very new and clean. However, constantly having to deal with the luggage arrangement was frustrating. Returning the car was quick, taking about five minutes without counting the time spent waiting in line. Since we had full insurance, they didn’t really inspect the car much before letting us go.
“NO HUBO VEHÍCULOS DE LA CATEGORÍA QUE RESERVE, TODOS ERAN ELECTRICOS Y TUVE QUE PAGAR EXTRA”
About Thrifty:8.0/10
EL PERSONAL ME PRESIONO TODO EL TIEMPO PARA CONTRATAR UN VEHÍCULO SUPERIOR AL INSISTIR QUE NO TENIAN VEHICULOS COMPACTOS MAS QUE ELECTRICOS Y ME PRESIONO PARA CONTRATAR SEGUROS ASEGURANDOME QUE TENDRIA QUE PAGAR CUALQUIER DETALLLE, COSA QUE NO ACCEDI.
No issues, smooth pickup and drop off of rental vehicle. Friendly, competent staff.
About QEEQ:10.0/10
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Customer Service
Good experience, although it was what I expected.
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