We had a car that only had 2,000 km on it. Car was clean and ran great

difficult to deal with off property location. Slow pick up time ( rush hour) . Not clear where pick up is. I've never had anyone make me PROVE I had insurance for rentals. Luckily I had all documentation with me. Found that part to be offensive.

The only issue was trying to get a shuttle to pick me up. Voice Mailbox was full and I was unable to leave a message.

Very simple to use.

The location was under construction. The gates were locked so I had to go around them and climb through the construction site. This was my first time at this location. it did NOT look like a rental agency. I dropped it off at night. Felt I left it in an insecure place - outside the fence. Then I climbed the embankment to walk over to the key drop off. Everything was dark. Good thing I knew where to look and that a friend was close by.

shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.