Initially given a 7-seater MPV, which was too large. After repeated requests, they switched to the Nissan SUV I originally booked, but the fuel tank was less than half full. I returned it at the same level. Normally, it's full tank when picking up and returning the car, which made me a bit uneasy. The pick-up and drop-off point was a bit far from the airport, but the shuttle bus took only 7 minutes, which was quite convenient.

I got a Jeep instead of Corolla. Gas was expensive due to low MPG.

Vehicle was bigger than the one booked, I presume it was because I collected it on the Sunday of a holiday weekend; this posed problems with my 95-yr-old mom as the vehicle was too high off the ground for her. We managed though. I was disappointed not to be able to book further insurance and reduce the amount deductible in case of a claim, but I was very pleased with the cost of renting the vehicles do the online booking process was easy. I had tremendous difficulty though with the pick-up location and ended up waiting 1.5 hrs for them, as they were waiting in a location that someone else told me was not a available for vehicles to enter so I didn’t wait there. It turns they’d been there twice and couldn’t see me. Then when I dropped off the vehicle, I booked an Uber in advance to collect me from there (I needed to go to the train station and not the airport), but the Uber driver could not find the Routes location, so I ended up being stranded ... a Good Samaritan ended up helping me out.

My car category was not available when I checked in so they upgraded me. The counter staff were very efficient and courteous

Easy to use and great pricing. I will definitely use them again and recommend them to my friends

Unfortunately it wasn’t the vehicle that I had booked, this is the 4th time booking with routes and each time they give a different vehicle than the one booked.