It was great profitable

Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.

No issues with the on-site process

Overall, the experience was quite good. However, the lack of Chinese-language service added a lot of communication difficulties. It's really a shame that such a large service company, with such a significant market in China, does not provide Chinese-language support. Also, since this rental company doesn't have a partnership with any oil companies, there were no fuel discounts, resulting in the loss of many customers.

The pickup and return process was very fast. The initial charge included the rental fee and a full tank's worth of fuel as a deposit. I returned the car with a full tank, and the rental staff said the deposit would be refunded, but I haven't received it yet.

The car was 0 milage Toyota CHR hybrid. It was fine but slow in acceleration. My chosen car was Volvo V40 which I would have preferred. Only issue it would be great if they would tell of traffic violation upon handing over.

It was perfectly fine and gave best rate.