The only reason I filled out this reading questionnaire was to comment on the drop off process at Pico airport. I had a 9:45 AM flight and showed up at 9 o’clock to drop off the car. Given that the company knows that there is a flight in the morning with rental contracts ending the same day that they would be available to receive the car. At 9 there was no line to go in through security, which was my plan to relax before my flight. The booth didn’t open until 9:20 with boarding the plane starting 10 minutes later.
At this time there was a very long line at security. When the two guys arrived and I complained, They said they were arriving from Faial and the reason they were late. There I was with an eye on the clock to board my flight while trying to return someone else’s car. Stressful and ridiculous. Why the company at Pico airport can’t hire someone locally to attend to clients promptly is beyond me. Maybe using a different company in the future at that airport who’s booths were open at a reasonable time.
I got different car from lower group (Fiat 500) and was promised I'll get email with information about return - I got none. Car was small and seriously underpowered.
Lovely man at the counter, gave us a slightly bigger car than we had booked as he thought it would be easier as i had a bicycle and it was a brand nee car so was lovely. Explained the toll road process, didnt force insurance on us like some agencies have in the past. Very happy.
About QEEQ:10.0/10
Easy booking, great prices, love the price drop guarantee. Will use for all my bookings now.
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