wheels were in bad condition, everything else is great

I chose this store because it was cheap, but had to wait a long time for the shuttle. The driving distance was over ten kilometers, and the return address was incorrect. I rented a Jeep Grand Cherokee but never received that model. Instead, previous renters either got a minivan or, like us, a Toyota seven-seater, which was front-wheel drive. After three hours of negotiation, the store clearly said they didn't have any Jeep models. Observing the car returns and the parking lot confirmed there were no Jeeps. The manager lacked integrity. We just wanted a four-wheel-drive off-road vehicle, but they claimed no vehicles were available and asked us to come back tomorrow. However, several foreign customers after us received a Dodge.

Are you serious? Fix your own issues first!

We had an upgrade on the car because the other smelled of cigarette, they changed without us asking for it. Very clear in the information and conditions of the contract.

Easy to book, information accurate, except the pick up location : 2 different locations indicated (one on the confirmation email, another one on the voucher). I went to the correct one so no problem, but still.

People at discount were not able to find an appropriate solution (see below) Vehicule was smelling cigarette and a lot of ash on the seats

Wiper blade was broke on both side and winter tire was install