I had the worest experianve ever I would never recommend to anyone Very disappointed

I’m pretty sure I’ll use this company!

It’s very very easy and intuitive.

The pick up was very slow. It took us nearly an hour to go through the process and we were near the top of the queue. They need more terminals.

Our experience at pick up was horrible. There were 4-5 other costumers present when we were, and all of them were angry and engaged in arguements with the counter staff. The terms and conditions misled me: I didn’t realise I needed a passport in addition to drivers licence photo card in order to collect the car. They let me have it anyway for an additional £300! I was tired and just went with it...

The staff took an hour to process our pick up, despite when we arrived we were next in the queue. We could not view the car fully before rental as it was parked in such a tight spot one side of the car couldnt be accessed, in addition the lighting was really poor in the underground car park. There was lots of damage on the car before us renting it. The inside had not been cleaned as it was filled with melted sweets.

The waiting time and handling documents takes very long. Counter was understaffed. Also the creditcard deposit is very high for such a small car and the refund takes a long time. This huge amount is blokking my creditcard for to many day's