Best experience that I have had for a car rental.

The drop off location is extremely confusing, no signage & quite a walk from the airport. The staff were leaving the carpark as I arraived, so I had to hand them the keys & find my way back to the airport. a little confusing as you have to go down a side street that has no mention that that is the way to the terminal

Car got substituted to a Kia Rio (hatchback rather than saloon). We had two large luggage. Managed to fit one plus our backpacks in the boot and the other in the back seat. Customer service was excellent and drop-off was super easy.

Great customer service. Quick to respond. However, they might want to consider stating that their excess coverage is through their own provider rather than the rental company. We were slightly confused when the rental company asked if we wanted additional coverage.

Took ages to get to call centre but staff gladly extended my return by 2 hours

The car we ordered was not the vehicle we ordered. We had our tall son with us who needed head and leg room in the back of the vehicle. We also ordered a vehicle that was not too low to get in and out of. We were disappointed with the car supplied.

Everything was great experience except the gps rented was not functioning well & didn’t use it at all.