Extend my rental with Bargain but had to change to another car due to unavailability. Prefer the previous one though. Staffs are always helpful as my son left his pouch in the previous car and the staff helped us to check.

The drop off location is extremely confusing, no signage & quite a walk from the airport. The staff were leaving the carpark as I arraived, so I had to hand them the keys & find my way back to the airport. a little confusing as you have to go down a side street that has no mention that that is the way to the terminal

Car got substituted to a Kia Rio (hatchback rather than saloon). We had two large luggage. Managed to fit one plus our backpacks in the boot and the other in the back seat. Customer service was excellent and drop-off was super easy.

Great customer service. Quick to respond. However, they might want to consider stating that their excess coverage is through their own provider rather than the rental company. We were slightly confused when the rental company asked if we wanted additional coverage.

Took ages to get to call centre but staff gladly extended my return by 2 hours

Counter staff were excellent. Pick-up took a long time due to long queue at the counter - not much business being done at the other car rental desks!

Booking platform was thorough and so well planned. the follow-up of a cheaper price was automatic and most welcomed.