Great service, convenient and fast

Despite multiple experiences of picking up dirty cars, there's been no improvement. Therefore, I won't rent from yesaway anymore. Can you follow up on my case? I hope you can give me a satisfactory answer, otherwise, I will never rent from yesaway again.

Very satisfied... The service was excellent... Very considerate... I give it five stars...

During Christmas, the Bangkok airport was very crowded in the evening, but the YesAway counter only took about 10 minutes to get the car (assuming you have already booked and paid online).

The car is ok. But very disappointed to pay additional 1000 baht for repairing a tyre. When returning the car, the staff found a nail on the inner part of one of the tire. The place normally will not be notice / checked when collecting car. So, I didn't know whether the nail was already there when I collect the car or it is due to my driving. When returning the car, the tire looks perfectly fine, no leaking of air, and I had no problem of driving whole day back to the return. And we have be there talking to the staff, her leader for almost an hour, and the tire had no sign of leaking air at all. So I really doubt if the nail was already there when collecting the car.