YESAWAY CAR RENTAL REVIEWS

Miami has toll fees called SunPass tolls, with a single toll costing around 0.8–1.2 dollars. If you plan to travel from Miami to Fort Lauderdale or Florida City, you must use the highway. Pay close attention to the contract details regarding toll fees, especially any fines or additional charges. Make sure to double-check these details. If the contract implicitly doesn’t mention these fees, be sure to discuss it with customer service to avoid any future disputes.

The car was decent, but the service was terrible. There were some unexpected issues, and we had to return home immediately, so we had to return the car in another location, which cost over 2000 yuan. Additionally, the 20-dollar airport shuttle fee was frustrating. The staff at the rental office were only interested in taking photos and endlessly documenting everything. We needed help with our luggage due to our physical condition, but were ignored. The service attitude was very poor.

Yesaway were amazing. The car was spotlessly clean (25k on the mileage). The staff at the handovers were very helpful, kind and efficient. Great communication with the team through WhatsApp to arrange pickups and drop offs. Nice touches in the car with phone holder, usb charger, and an umbrella. Thank you to all the team at Yesaway Chiang Mae, you were awesome.

I had a little tech hiccup with the platform that I couldn't see my booking in the app the night before pickup. I had email confirmations but not the voucher. Luckily the customer support staff I contacted on the app were great and resolved this very quickly. Thank you

Very satisfied. I rent from this company every time I come to Phuket. Great service, professional, and the pick-up and drop-off process is quick and convenient.

Rented fortuner and it was nice new car so we enjoyed driving

Great

What a company! Great rates and both staff members we felt with were super efficient in collection amd return from the yard to airport and visa versa. Thank you Yesaway!

A really great experience with this company. Highly recommend and would definitely use again

The staff were very nice, and there was always someone who could speak Chinese. However, there was an issue, as I booked a Nissan but was given a worn-out Toyota Vios with over 70,000 km on it. After a strong protest, I had to return to the airport the next day to change the car. The rental company insisted they were the same class, even though they clearly charge different prices. They refused to address the problem afterwards, likely due to management issues with a small company mentality; the owner might be Chinese. Ground staff services were decent.

I love that I received the car I booked and it wasn't a "similar vehicle". Big ups for that!

The booking process was extremely easy and picking up the car through the provider was also easy!

Car was old and too small. uncomfortable to sit. Not used to driving old style.

Great car for NZ roads as it was a hybrid I saved money on fueling up

Easy booking no fuss straight fwd process

Rented a car for 5 days and exchanged four vehicles. Very good experience.

Rental company that you can rely on based on my last experience. If you want to have worry free self drive trip, it is highly recommended to include AXA full insurance cover.

Apart from one staff member in a red uniform whose lack of smile and stiff conversation made me somewhat dissatisfied, the other employees were very friendly and had a good sense of service. Moreover, the car I received was different from the one I booked, and the store didn’t explain this when I picked up the car. It wasn’t until I returned the car and inquired that the staff said it was because the original model didn't have snow tires, so they replaced it with one that did. I bought insurance at the store, but when I called to discuss return details, the staff initially claimed we hadn’t purchased any insurance. It wasn't until I insisted she check carefully that she realized we had full coverage. This is my experience feedback.

Overall, both the pickup and return were quite okay, but the side mirror of the car was already broken and cracked. While driving on the highway, the cover flew off. In the end, they demanded we pay 1600 RMB for a side mirror cover. 1600 RMB for a side mirror cover?? That's daylight robbery. We specifically recorded a video during pickup showing the side mirror was cracked. But they insisted it was just scratched. Anyway, it's a total scam. It's my bad luck. Do not rent a car from this company. They're incredibly shady.

Customer service was terrible. Staff refused to acknowledge my credit card rental insurance

The South American guy who picked us up was very enthusiastic. He arrived shortly after we called him once we got our luggage.

Very satisfied

Very professional, no unnecessary chatter.

Excellent