Friendly, professional service. Although fairly clean, Car exterior and interior could be improved.
Marcia
United Kingdom
Reviewed: Fri, Apr 12, 2019
About Easirent:8.3/10
Counter staff at Luton, Kingsley and Khalid were extremely helpful, polite and responded to all my queries quickly. Excellent customer service, Dealing with my individual needs.
The non counter staff also provided a high level of excellent customer service.
'Alexandra' at Luton gave me a brand new, more spacious car than I thought I would get! On return, one of the staff thought that I may have made slight damage to the car, but volunteered nonetheless to ask another member of staff, who confirmed that the damage was negligible and did not warrant any payment. Very decent behavior!
Car was fine and staff very good. The only downside is that you have to take the shuttle bus to collect the car. We were lucky to pick up a bus as soon as we got outside the terminal. Free service but takes around 15 minutes to get to the pickup point. Not so bad on return as it was daylight and we new how long it would take. We would use the company again as the difference in price made it worthwhile.
“I have used the Luton branch regularly, I am disabled and everyone has always been very kind.”
About Easirent:10.0/10
Nothing could be done better counter staff and staff who prep vehicles are always helpful and kind.
About QEEQ:10.0/10
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Friendly, professional service. Although fairly clean, Car exterior and interior could be improved.
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