Fun to drive the Top End

No Chinese-speaking service or WeChat contact, which is a significant barrier for Chinese people who are not good at English. The car was in good condition. Picking up and dropping off the car at the store was also convenient. After exiting the airport, just cross the road to the waiting area for the shuttle to the store. It's a Toyota van with the rental company's logo.

We booked for Toyota RAV but we were given Havel. There were few RAVs (non Hybrid) at the parking spot awating for pickup and we do not understand why we are not alloted. This is the 2nd time we have booked Toyota Rav but not given one.

Nice clean, well maintained car, very easy pick up. The out of hours service was a bit confusing, but everything else was excellent. The pick up location is right next to the Sunshine Coast highway entrance, which made life very easy for us.

The car was excellent- almost brand new. The staff were very helpful. Slight problem at drop off as the GPS/Google Maps could not locate the turn off to the rental office as it was under an overpass. Problem solved by Easy Rent staff who were very helpful on the phone

Excellent service. Easy to book. We had a problem finding the rental office for the drop off and the customer service staff member on the phone was excellent. She took the time to help guide us to the office.

Had to wait in queue for drop-off for over 30 minutes as there were a lot of people picking up cars. Would have been good if there was someone just doing the drop-off or a box to deposit the key.