Easy. No surprises.

The car rental process was very convenient.

Few staff, long wait times, unenthusiastic and passive service.

The attitude was lukewarm, and they said the insurance from Zuzuche was not good enough, recommending an additional $17 per day insurance to reduce the deductible to $500, otherwise, it would be $5500 if something happened. You could also choose not to buy it! The pick-up staff had a cold attitude. When I got to the company, I encountered a Chinese staff member who also mentioned the cold attitude of the pick-up staff and was indifferent as well. They kept saying the Zuzuche insurance was useless. When I rented a car via Zuzuche at the Gold Coast, that company never mentioned anything about the insurance. I suggest Zuzuche provide renters with clear guidelines and regulations about the insurance.

Good service attitude, quick pick-up, the car was in great condition, and reasonable prices. Very satisfied.

Car was as expected and performed up to expectations although I only did 75 km

Booking handled easily and professionally and every was performed as expected.