Awesome

Added charges were not indicated

Poor service, they arbitrarily added insurance and forced us to agree.

At the Avis counter, they didn't recommend any insurance; instead, they added it directly. I bought full coverage from Zuzuche! Even though I know one is from the car rental company and the other is from a third-party insurer, the fact that I didn't need to pay anything upfront and only had to sign gave the staff an opportunity for underhanded operations. As I had to rush to the hotel after picking up the car, I didn't have time to check the documents carefully. Due to a hectic schedule and waiting for the credit card statement, I complained to Avis quite late, and they only refunded 1/4 of the amount! This was my sixth time renting from Zuzuche but the first time with Avis. The experience was extremely bad. It's not about the money; it's the lack of proper assistance! I wanna say the staff I met at the Avis counter was damn f^cking bullsh*t; he just let me sign without mentioning anything, not even a f^cking word. Since it was my first time with Avis, I thought everything would be straightforward. All I did was sign and give my credit card. It was a busy journey, and it took a few days to receive the credit card statement. I called Avis back 2 times and only got 1/4 of the amount back. This was the sixth time with Zuzuche and the first with Avis, and it was a horrible experience due to these issues.

Poor customer service

Awful car. I had reserved a Jetta and, while I know the actual car is not guaranteed, the Chevy was awful - I didn't know you could still get cars that are that poor; it felt like something from the 90s. Prices were high too. Very disappointed.