Terrible experience. I notified the car rental company one day in advance to extend the rental because I couldn't return the car on time the next day. The company didn't discuss it reasonably and directly threatened to report the car missing if it wasn't returned on time.
“Amazing - best portal with the best prices & amazing car rental company to work with!”
About ASIA CAR:9.7/10
Yes, they upgraded us to a bigger van (at no additional charge) as the one we booked was not available at the time. we also arrived later, by 2:30 hours as there was a delay in our flight but I was in constant communication with galaxy asia staffs and they were in fact the 1st one to inform me of my flight delay without me knowing! (means they were actually tracking my arrival!) Kudos to the team.
Upon arriving, pick up was seamless and they gave very clear instructions. Best ever rental I've worked with so far in the few years of renting !
Anderson and Faizal were very clear in their explanation. Always smiling and always checking that we understood. They also reminded us about the need for parking coupons and Touch an Go cards - and where to get them
Was a lot more confident after that and enjoyed riding around for 4 days
The Full tank to Full tank policy was GREAT!!
“Easy pick up and drop off. Helpful staff at reception /drop off”
About ASIA CAR:10.0/10
Helpful staff. Upgraded to a bigger car. The car was clean. Smooth drive.
About QEEQ:10.0/10
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Customer Service
Excellent and swift service
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