Charged extra for fuel with no explanation; no provided rates or quantities, they just insisted on charging. I contacted them and after-sales support tried to help, but it was useless. The branch just wanted to charge us and ignored our concerns.
Alamo's pre-authorization amount is set very high, but the staff tried to lower the threshold or offer other solutions. Although it took a long time to finally get the car, I am relatively satisfied with the staff's service.
This is the second similar car I have hired and the spec on the car is low. It is a full size car but has minimal extras that would be typical for a car of that class. There was no speed sensitive cruise control as an example. I hired a volve S60 earlier and it had extras that would be typical for the car type but the Mercedes didn’t.
About QEEQ:8.0/10
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Customer Service
Excellent service and car for a low price
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