The staff at Budget persistently tried to persuade me to upgrade to an SUV for an additional $50 per day. After some insistence, they offered a cheaper upgrade for an extra $15 per day. I'm not sure if it was due to the reserved model being unavailable, forcing an upgrade. Being inexperienced, I took the upgrade, but later realized there wasn't much difference—it was still a hatchback. This was my first time renting from Budget, and I wasn't very satisfied.
I arrived 30 minutes early to pick up the car, they said no cars were available and suggested an upgrade. I chose to wait, and 10 minutes later they provided a car of the same class. They handed me a bunch of forms to sign, and though my English is limited, I trusted them and signed. Fortunately, there were no issues. The return process was simple, taking only about 2 minutes. Overall, the experience was quite good.
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Customer Service
The car it seems had an accident as steering wheel was not aligned well. I am waiting the invoice!!
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