Rental Company not honouring extras purchased through webpage booking
A.Tempest
Australia
Reviewed: Wed, Apr 17, 2019
About Alamo:6.7/10
downgraded our car when we arrived as the booking was not available (classic Seinfeld episode comes to mind). for the downgrade they said they would not charge me for the car seats I had already paid for, there was no reimbursement. They were not familiar with my insurance / options I paid for through the website and tried to sell me additional options I already paid for. Wasn't able to find the car rental place and needed to ask another car rental counter for directions.
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Rental Company not honouring extras purchased through webpage booking