Thank you qeeq~!!!

1. The waiting time was too long; it took about 30 minutes from starting the process to getting the car keys for each vehicle. 2. The staff handling the car pickup required the driver's home address to be accurately searchable on her Google Maps app. This caused many issues. One of our driver's home address couldn't be found, so we had to use another driver's address, resulting in an extra charge of over 80 euros to add a second driver.

The overall service was good. However, after returning the car, I wanted to check the detailed bill but couldn't reach the rental company. Nevertheless, the platform's after-sales service was very responsible and helped to resolve the issue.

Be careful with this company.

The biggest disappointment of the whole process was when we had to queue at the counter for nearly two hours to get the vehicle and that affected badly our plans for the day.

Almost not nagging at all on the subject of upgrade or additional insurance. However takes a long time when you are supposed to just sign and get keys. No option to prepay gas is unpractical as it is very stressful to fuel by airport in naples upon returning