I arrived before noon, and my appointment was also scheduled for noon. When I arrived, there was no one there. Only one other customer arrived after me, yet I was still scheduled to pick up the car at 1 PM. I don't understand why I had to wait so long. Were there no cars available? This was a breach of agreement.

The service attitude was excellent, and there were no communication barriers in English. However, I was quite startled when they called me at noon to ask where I was. The airport road conditions were very complex; the car return spot is on the first floor of the terminal, but I mistakenly went to the second floor. The rental company even sent staff up to check the car. I only spent about 100 yuan on fuel for the whole day.

The car inspection at pickup was very thorough. They marked all the scratched areas, which makes the return process easier.

受付の人がいなくて電話をかけなくてはなりませんでした。

Like: Good efficient service the car was parked nearby.
Dislike: All ok