Overall very satisfied. The car was delivered directly to the airport. However, returning the car was difficult to locate based on the instructions. The airport traffic was very congested, making the return process time-consuming and quite troublesome.
I had to wait in line for over an hour and still didn't get the car, which delayed my subsequent plans. I was supposed to return the car by 2 PM on the third day, but I only got the car at 1:50 PM on the first day, resulting in an additional day's charge.
Average, the return experience was extremely poor. On the way to return the car, I missed the PTT gas station and the tank wasn't full, which cost around 300-400.
This branch charges unnecessary fees and deducts money arbitrarily. Be cautious to avoid pitfalls. The rental cost was over 800, but they charged me 1627 for vehicle cleaning. Completely unreasonable.
Very satisfied. The car inspection was quick. Booked a Toyota Yaris but got a free upgrade to a Honda Civic. The car was in excellent condition. Drove for 1800 kilometers, and it was very fuel-efficient. Mainly, the overall quality of drivers in Thailand is high, so it wasn't overly tiring to drive.
The process was smooth. I arrived earlier than planned and needed to pick up the car in advance. The customer service was very helpful in assisting me.
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Deposit & credit card policies
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Ives Cooper
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