I rented a Volkswagen ID.3 but was given an Opel small SUV instead. Returning the electric car with just 5% battery left is very convenient. Luckily, the staff at the counter suggested I pay 20 euros for full insurance. The roads in Portugal make it easy to scratch the car, so I'm glad I opted for the damage waiver.
It took almost an hour to pick up the car, which was a bit long. They also tried to sell me a highway card, claiming some routes required it. But in reality, I saw that Portugal mostly has toll roads.
Staff was helpful , but bit disappointed they changed the car.
About QEEQ:10.0/10
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Customer Service
Great service and car condition. Just hate this random "same class car" thing.
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