It took almost an hour to pick up the car, which was a bit long. They also tried to sell me a highway card, claiming some routes required it. But in reality, I saw that Portugal mostly has toll roads.

Staff was helpful , but bit disappointed they changed the car.

I booked something like Seat Ibiza and got Citroen C3 Aircross. Huge difference. Instead of small and easy to handle car I got bulky behemoth.

Would be great to have photos of real cars they have. It's always amaze me how far different could be picture car from real one.

We waited 1.5 hours to collect our car in Lisbon. The Europcar pick-up office was extremely busy and there was not enough staff. We arrived well ahead of our scheduled pick-up time and it still took an unacceptable amount of time to finally receive the car. Having said this, the staff were trying their best in the circumstances and were friendly and helpful as much as possible.