Al momento de recoger el auto, nos entregaron un auto con la guantera rota. Lo hicimos saber al encargado y quisimos cambiarlo y nos dijeron que no tenían más autos disponibles y no era posible un upgrade. Accedimos forzados a tomar ese auto dañado pues no había opción. Solo apuntaron en nuestro contrato el daño en la guantera rota en el vehículo.
Tres horas después se le cayó la defensa delantera al auto. Nos sentimos engañados con el auto que nos entregaron. Tuvimos que dirigirnos a otro concesionario dollar en otra ciudad con la consiguiente pérdida de tiempo para que nos cambiaran el auto.
Mala experiencia y mal sabor de boca en la concesionaria del aeropuerto George Bush.
El auto sustituto o de reposición que nos entregaron, estaba en muy buen estado y la atención del personal de mostrador
fue bastante buena.
I waited in line for an hour, and then the counter staff told me my credit card couldn't go through. Even after switching cards, it still didn't work, and they wouldn't let me pick up the car. This is a terrible car rental company. I didn't get the car at all, but they insisted I fill out the car model to leave a review. When I asked for a refund, customer service refused to give me any money back. I spent over 1300 for nothing but frustration. I ended up renting a car from another store right there. The on-site rental cost me a lot more money.
The strange hybrid car broke down many times and ran out of charge. Roadside assistance never arrived on site and didn't respond in time. Extra charges applied when returning the car! Greg, the return agent, openly asked for a tip.
Rental did its job however I find it unflattering that rental was not cleaned prior to our reservation time.
There was orange debri or dust through out the entire car as well as trash.
Cup holders were not cleaned out nor was the vehicle wiped down. The AC vent cover was missing which was annoying because passengers cannot control their air flow.
Vehicle also smelled like smoke so we took it upon ourselves to have the vehicle sprayed to eliminate the odor. Which should have been done on your end as well as a detailed clean of the car.
Photos were taken as evidence as this was noticed upon entering the vehicle.
Airport pick up is not the easiest so we for the most part assisted ourselves and had no time to request another accommodating vehicle as we waited an hour for this one.
Please reach out if you have any questions or concerns.
The person in the counter made us buy insurance and EZ-TAG very expensive.
Also charged us almost US 100 for 1 day extention that we needed to made for medical razons.
Will never use Dollar again
About QEEQ:10.0/10
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