“Me preocupa la amenaza de Alamo sobre el origen de la reserva “Asia””
About Alamo:8.0/10
La persona del counter me dijo que la reservación venía del “Asia”, y que por esta razón podía cancelar la reserva…
El vehículo que nos entregaron era viejo y mal tenido…
It is the first time in a very,very long period of renting cars that the whole process took around 10 minutes >that was excellent .I very much appreciated the fact that they didn't take up my time "haggling" about the extra insurance I should take .The whole process was very efficient and the counter was practically empty.
I still would like to make a case to install seats and that customers draw a number and wait for them to be called to the counter ( like the banks) .After a normally LONG flight for me it is so important to be able to sit instead of standing in line all the time !!!!
You can even read a magazine /book then !!
About QEEQ:9.0/10
The booking process was pretty efficient
I was amazed though that I could NOT change my rental period because my airline changed it's schedule .I had to CANCEL my reservation and make a TOTALLY new one
I do NOT consider that very efficient and almost all other websites have that option
Please explain this policy to me if you can !!!
Recibí el auto que reserve, cumplió con todas mis expectativas, una camioneta prácticamente nueva, no tuve problemas para recibirla, no tuve insistencia el mostrador ofreciéndome seguros adicionales.
Como no manejo muy bien el inglés, tuve un pequeño inconveniente en el momento de firmar el contrato de alquiler, pero al final se resolvió sin problemas.
About QEEQ:10.0/10
Muy buen servicio, muy clara y precisa la información respecto al vehículo y la compañía que lo rentó.
Recibí mensajes antes, durante y después del alquiler, respecto a todo el proceso de renta en general.
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Customer Service
Sencillamente Excelente!!!
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