Good all round

They try to convince you to add more insurance.

The customer service was not familiar with the procedures. They insisted that a translated driver's license was not acceptable and required an international driver's permit. Even when their colleague informed them that the translation was valid, they continued to insist it was not. Finally, their colleague had to explain the situation to the supervisor. After talking to the supervisor, they still emphasized to me that I must use an international driver's permit next time. Not sure if this is an issue with communication between the rental platform and Alamo or if the Alamo staff is just too incompetent. I am not satisfied with this rental experience!

No me entregaron el auto que solicité, me dieron otro que no fue funcional para mi pero era el unico que había

Todo bien

La persona del counter me dijo que la reservación venía del “Asia”, y que por esta razón podía cancelar la reserva… El vehículo que nos entregaron era viejo y mal tenido…

The car was clean and new

Great app