Smoot and simple

It actually exceeded my expectations. Fuel efficient too

Easy to navigate through Will be using it again for sure

The compact car I booked was unavailable, so I was upgraded to a seven-seater SUV for free. I felt really lucky as I had a lot of luggage and many people. It was a very good rental experience. However, the GPS map package provided by QEEQ was outdated and unusable. Fortunately, the SUV had a pre-installed Garmin navigation system, otherwise, QEEQ would have really let me down! The intention to provide free navigation to users is good, but to ensure a good experience, a lot of preparation is needed.

The car was fine but ultra sensitive acceleration and braking made it a pretty bumpy ride. Ended up always starting in second gear which was better but a bit strange?

Everything was running smoothly until you return your car. The staff didn't informed us that we had the right to request a Budget staff to counter-check again, the car condition during collection & collect an inspection chit from them before driving off. Upon returning, they found a small scratch above the side window near the car roof & asked me whether I had any "inspection chit" during car collection & I said "No". INLn the returning document, they wrote "everything is returned as it is" & didn't gave me any copy of the documents or acknowledgements that everything is okay. A few days later, an email notifying me that a damaged bill was charged into my credit card. When I requested for further details, they just replied you with an email stating "It's all in the T&C. Please refer to it" ... After that, they have not replied to any of my emails seeking further enquiries & explanations of my situation. A very dissatisfied return indeed.

Easy to use and convenient.

After i left the airport i saw the petrol tank was just below the FULL mark. I only did 74km but when I filled petrol, it took 12.022 litres with a total of R161.34 I brought this up with the person at the drop off point and also showed him my receipt. He promised to adjust and request a refund.