Rented a car from Nov11th to Nov23rd in Cape Town South Africa.
At the counter, they pushed me with an « upgrade » for an increase of R1961 over the price already paid with "Easyrentcars". Finally, they charged me about R3150 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !!
A nice plus to this situation is that there were some scratchs on a hub cover when I took charge of the car but the staff told me itw as so light, itw as nothing. After returning the car, they now want to charge me almost $100 for ONE hub cap !! ANOTHER SCAM !!??
“Everything was good until they billed you for a scratch without any acknowledgement from both sides”
About Budget:8.7/10
Everything was running smoothly until you return your car.
The staff didn't informed us that we had the right to request a Budget staff to counter-check again, the car condition during collection & collect an inspection chit from them before driving off.
Upon returning, they found a small scratch above the side window near the car roof & asked me whether I had any "inspection chit" during car collection & I said "No". INLn the returning document, they wrote "everything is returned as it is" & didn't gave me any copy of the documents or acknowledgements that everything is okay.
A few days later, an email notifying me that a damaged bill was charged into my credit card. When I requested for further details, they just replied you with an email stating "It's all in the T&C. Please refer to it" ... After that, they have not replied to any of my emails seeking further enquiries & explanations of my situation.
A very dissatisfied return indeed.
“Very convenient, nice service, super little vehicle”
About Budget:10.0/10
Counter staff very pleasant and efficient and suggested a more suitable car, which was super!
Will use again.
About QEEQ:10.0/10
Booking was easy. Communication was great.
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Smoot and simple
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