Apart from misunderstanding above everything went smoothly.
M.Schofield
Norway
Reviewed: Wed, Nov 3, 2021
About Budget:10.0/10
I asked for a manual transmission car but was given an automatic. On discovering this I had to go back to the office. They said no manual ones available so he kindly showed me how to operate the automatic.
Picking up the car half an hour earlier was not allowed. When returning the car, handing over the key to the staff took less than a minute without any inspection, but the release of the pre-authorization is still unclear how long it will take.
“Great experience, good savings and customer service both from QEEQ & Budget”
About Budget:9.0/10
Car was upgraded for free & exceeded expectations. Easy to find rental counter and pick up was easy and straight forward with friendly staff. Drop off could have been better, had a query relating to charges but staff at drop off unable to assist, possibly due to it being a Sunday.
About QEEQ:10.0/10
Good booking platform, but did get confused into agreeing to a subscription model and membership with second booking, but decided to stay to see what savings could be achieved even with paying for membership. However have been very pleased with customer service as due to a flight cancellation car pick up was later than arranged on a Saturday & rental company needed to be liaised with which QEEQ did very well.
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Customer Service
Apart from misunderstanding above everything went smoothly.
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