Good choice for reasonable price

The store is excellent, the condition of the car is very good, and the explanations were very clear. The process for picking up and returning the car went smoothly. Highly recommended!

1. Low efficiency, the queue time was extremely long. It took me over an hour when there were only five or six customers ahead of me; 2. They added over 500 euros in extra charges to the contract without informing me when I picked up the car. Fortunately, I spotted it and refused to pay; 3. The pick-up point is a ten-minute walk from the counter. The car was not filled up with fuel. After a long flight and long queue, I was too exhausted to argue, so I just accepted it; 4. At drop-off, they tried to charge an extra 460 euros. They handed me a 4-inch screen device to sign. I spotted it again and refused; 5. Everything was fine when I returned the car, but they still tried to scam me into buying personal and car insurance. This is just ridiculous; 6. Finally, they directly charged an extra 460 euros from my credit card without any signature or authorization, despite my two refusals. This is outrageous! Currently disputing the charge with the rental company and card issuer. 7. In all my car rental experiences across North America, Latin America, Africa, Europe, and Southeast Asia, Budget at Frankfurt Airport is by far the worst!

Picking up the car in Berlin was very convenient; it was just a few meters from my hotel in the city center. They offered an SUV upgrade for an additional 5 euros, which was nice, but since my driving skills are average, I decided to stick with a smaller car. The staff at Hamburg airport were quite indifferent, and they closed earlier than other rental companies on the 31st, at 4 PM, though my scheduled return time was 4:30 PM. So I returned the car through self-service and hope there are no other issues.

The original car was unavailable, had to switch to another but it wouldn't start, so we had to switch again. The front desk and the pickup location were supposed to be convenient but lacked clear instructions, wasting a lot of time.

Good service, car in excellent condition