Complicada

The vehicle condition was excellent, almost new cars. The service was great. Although the price is high, it is worth the value.

Staff were enthusiastic but none could speak Chinese.

There were many people, so I waited for a while. They tried to sell insurance, but I had already bought full coverage, so I didn't buy it. When I returned the car, they gave me a slip which I thought was for highway fees, but after a closer look, it was for fuel. I had clearly returned the car with a full tank. Luckily, I noticed in time and went back to the counter to cancel it. They canceled it without checking, which felt like a deliberate scam. If you don't notice, they will charge you. Everyone, be careful.

The customer service was not familiar with the procedures. They insisted that a translated driver's license was not acceptable and required an international driver's permit. Even when their colleague informed them that the translation was valid, they continued to insist it was not. Finally, their colleague had to explain the situation to the supervisor. After talking to the supervisor, they still emphasized to me that I must use an international driver's permit next time. Not sure if this is an issue with communication between the rental platform and Alamo or if the Alamo staff is just too incompetent. I am not satisfied with this rental experience!

It happened to be a weekend in San Francisco when I picked up the car, so there were quite a few people in line. Fortunately, the staff were skilled and efficient, and they carefully explained how to obey traffic rules and drive safely in the US. The process was completed quickly. I picked a 6-8 seat VAN, and there were many vehicles to choose from, all with around 10,000 miles on the odometer, which means they were fairly new. The pickup procedure was simple, and we were very satisfied. We loaded our luggage, set up the GPS, and headed to our destination.