Tuve dificultades para la recepcion del vehiculo en miami - el personal del alamo no aceptaba mi reserva por QEEQ, despues de un tiempo de explicacion con ellos se logro el preceso de la reserva, el Personal de ALAMO me exigio no volver a reservar por QEEQ, porque el la proxima oportunidad no me aceptarian la reserva. Esta es una recomendacion para los viajero a miami que reservan por alamo.
About QEEQ:8.0/10
Tuve dificultades para la recepcion del vehiculo en miami - el personal del alamo no aceptaba mi reserva por QEEQ, despues de un tiempo de explicacion con ellos se logro el proceso de la reserva, el Personal de ALAMO me exigio no volver a reservar por QEEQ, porque el la proxima oportunidad no me aceptarian la reserva. Esta es una recomendacion para los viajero a miami que reservan por alamo.
There were many people, so I waited for a while. They tried to sell insurance, but I had already bought full coverage, so I didn't buy it. When I returned the car, they gave me a slip which I thought was for highway fees, but after a closer look, it was for fuel. I had clearly returned the car with a full tank. Luckily, I noticed in time and went back to the counter to cancel it. They canceled it without checking, which felt like a deliberate scam. If you don't notice, they will charge you. Everyone, be careful.
1. Picking up and dropping off the car was quick and easy. When picking up the car, I noticed a scratch about 5 cm long and a small dent the size of a fingernail. I didn't report it at the time because of the hassle (and to be honest, my English isn't great), but I worried about being charged for it. However, when returning the car, the staff did a quick walk-around, checked the fuel and mileage, and that was it. Great!
2. The staff suggested we pay extra for a bigger car when picking up, but we declined. When we picked up the car, there were six cars available, and we could choose whichever we wanted, including a bigger one.
3. We were charged for an additional insurance. The staff said it was mandatory in Florida, but this wasn't mentioned when we made the order online.
4. We chose the option to return the car with an empty tank and paid for the fuel upfront, but the fuel charge was a bit higher than what was stated in the contract (we later thought it might be due to different car models). I didn't pay much attention at the time, but after communicating with QEEQ, they reimbursed the difference.
About QEEQ:10.0/10
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