The car boot came with this metal bar that is as long as the width of the car. We had lots of luggage hence needed the space. In the end we had to put the metal bar in an awkward position. We wanted to leave with the rental site, they said we need to pay deposit if EUR500.. it’s strange and very weird.
Counter staff was exceptional. Car was great condition. The only way I could improve the situation is to have clear signs pointing to the parking location from the counter.
“Good car, booking, drop off. Poor pickup. No email confirming car accepted with no issues on return”
About Alamo:7.0/10
A map showing where the car is located would really help we spent ages lookING for the car. Although my fault I was so busy looking up at numbers that I missed a step by the lifts and pushed my father in the wheelchair over the step (although it has a tape it is faded and if looking up is very easy to miss) and he fell out and banged his head.
Why does the alamo sector have a reverse numbering scheme to the rest of the whole parking lot.
About QEEQ:10.0/10
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Customer Service
Good ford galaxy. Plenty of space in the boot.
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