Instructions for pickup from Terminal 1 only. I arrived Terminal 3. Thought I had to take bus to Terminal 1, and another to Rental Car Centre.
I thought Fox did a pre-authorization on cc for $150 deposit. Instead they took payment and refund later. Both transactions cost me exchange.
Fox facility location is very remote from the airport. Took 2 shuttles each way, summing up to a lengthy and not most convenient process (especially compared to better options in a similar price).
The counter staff was very helpful. The car that we originally supposed to rent had a strong smell like a dog/pet had been in the SUV although it looked clean.I have animal allergy and is very sensitive to it that triggers an asthma attack. The staff was understanding of the situation and gave us a different rental.
The other thing that I disagree on is that although we paid by credit card, a $500.00 security deposit was charged which I think is too much.
About QEEQ:8.0/10
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Customer Service
Great value. Pick up took too long at Fox but overall worth it for the price. Will book again. Thank
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