The booking and return process was very good, pleasant staff

Convenient pick-up and drop-off with no additional insurance charges.

Poor communication, arrogant attitude, and difficult to negotiate even reasonable requests.

Very convenient, the process was also very simple

It's easy to do the paperwork and pick up the car right inside the airport. They even upgraded me to a two-door sports car for free, but since we were three people, we switched back to the original model.

There are many people renting from Budget, and the queue can be quite long. No one speaks Chinese, which can be a bit challenging for us since our English is not very good. Luckily, all our orders and requirements were already on the Zuzuche website, so the staff just needed to confirm the order. Returning the car was easy; a staff member came over, scanned the car, and printed a receipt.