HILO AIRPORT CAR RENTAL REVIEWS

Very satisfied

Very satisfied

Excellent service

初めてレンタカー借りるので操作方法教えて欲しいとお願いしたら快く説明して貰えました。

初めて利用させて貰いましたが予約し易かったです。

Not bad

Very satisfied

Easy and smooth process. Recommend.

Great Company to book through. Provide great support and helpful suggestions about car hire.

The lady at the front desk initially asked me to check the car for any damages, saying that they would deduct from my deposit (200 dollars) if there were any issues. However, when I returned the car, she didn't even take a look. I just told her that I had refueled, and she simply said thank you and that was it.

It's acceptable

Good

Very satisfied! The person at the counter was a female trainee who wasn't familiar with the business or the vehicle. She gave me an old 2019 Chevrolet Tahoe, and the trunk couldn't fit my stuff. I went back to the counter and chatted with another experienced white male staff member. He apologized for giving me such an old car and upgraded me to a brand-new 2024 Jeep Grand Wagoneer! It’s 5.75 meters long, similar to a Chevrolet Suburban. It easily fit three 24-inch suitcases, a 22-inch suitcase, two carry-ons, and a bunch of backpacks.

Very good

ハワイ島での職員は親切で良かったです。

I chose this company even though it was more expensive, thinking their reputation was worth the extra cost. However, I was shocked by how aggressively the staff pushed insurance when I picked up the car, even though I had already opted for full coverage during booking. When I refused, they tried to take a deposit for the keys, which I also declined. The staff member got really angry and ended up giving us a very old car with many scratches instead of the one we reserved. Thankfully, we had a good time, which made up for the frustrating pickup experience. I booked a Camry but got a very old Nissan.

I am satisfied. The pickup was very quick. I bought full insurance and they didn't push any additional sales. They provided the Jeep Wrangler 4WD as I reserved, even the grey color was the same, haha.

I am very satisfied with the overall service.

It was alright. Initially got a white Nissan with around 30,000 miles on it. After a week, the undercarriage cover screws came loose, so I went to the dealership to exchange the car. They gave me a similar model but in dark gray. They processed the full insurance I had taken out, probably to avoid their staff being held accountable. I didn't pay anything extra, and they weren't responsible for any damage. They didn't upgrade my car, but maybe there were no luxury models available at the time. I didn't mind. Returned the car after five days without any issues.

It's okay, but be careful to refuel before returning the car. Make sure to get a receipt from a gas station near the airport, otherwise you'll have to pay an extra $15.

Satisfied

Very satisfied