HILO AIRPORT CAR RENTAL REVIEWS

The taxi company's service was efficient and satisfying.

Easy to find and pretty fast. The car is good. However, there's one concern: I don't know when the deposit will be refunded.

Really good

Everything was great, they even provided a map.

It was alright, nothing special in terms of service. Unlike in Maui, where I got a free upgrade to a better vehicle.

Alamo was the first rental service after leaving the airport, making car pickup straightforward and convenient. The drop-off was at the same location. We opted for a full-tank fuel policy. The Wrangler felt a bit stiff but comes with four-wheel drive, perfect for exploring the Big Island. The reverse camera has guiding lines but requires manual setup.

Hertz is a well-known brand with affordable prices and much better service compared to smaller companies.

Unable to select Kia Soul as an option.

The car was in great condition.

Renewing the rental was super quick, and kudos to the customer service team!

Every step of the process was fast, and the deposit was released quickly.

One of the latches on the soft-top Wrangler was broken, so when it poured, water leaked in… There weren’t any other Wranglers to swap into, so I just had to put up with it. Then on the way down from the volcano the wind was so strong it literally lifted the top—such a mess… But once we’d already been up to the stargazing lookout, I didn’t really care anymore. They switched me into a very new Altima and the rest of the trip was smooth sailing—sedans are definitely more comfortable.

Service was decent overall.

Renewing it myself was way too expensive.

Fantastic car rental company—they even gave us two cars to choose from.

Very satisfied.

Very efficient

They even let me pick up the car early and arranged everything really smoothly.

Very good, they provided a new car.

We arrived on the shuttle from the cruise terminal to the airport, so there was a bit of a wait when a whole busload showed up at once. But when it was finally my turn, the check-in was almost unbelievably smooth. I walked into the lot focused on finding the “Hyundai” I’d booked and couldn’t see it anywhere. Then I hit the button on the key, and boom—the Mustang convertible right next to me lit up to say hello!