Quick easy booking and very cheap

The car was very new and the staff were friendly. There were some mistakes during the paperwork process, like the provided parking spot number not matching the license plate, which caused a vehicle change. Overall, it was fine.

Great little car. Would have been good to have the manual in there as took some work trying to work out how the semi-auto gearbox worked.

No queue for car at rental desk, friendly staff, told us the best place to fill up with fuel at the end of the rental, a very smooth collection and drop off process

I didn't like having almost £200 taken from my bank for petrol that I didn't use and then being told it could take 7-10 days for my money to be put back into my account. It didn't take 7-10 days for you to take it. When the man checked the car and the tank was full itcould have been filled up ifneeded then and only the amount needed to fill the tank taken from the customers account.

Like: Everything worked.
Dislike: No manual with car. Not obvious that Firefly was part of Hertz. Left so,etching in the car and although contacting Hertz three times no one seemed interested and have heard nothing back. No one returned my call.