Firefly staff are great, decent fleet of cars I'm happy doing business with them!

I am a frequent flier and always hire a car, however this is the first time I've used Firefly...I initially chose to use them because of cost; they were very competitively priced. The additional costs of the 'full to empty' which I experienced at the collection desk was (in my opinion) unclear and not in alignment to other car hire companies that I have used. At the point of collecting the vehicle I was offered to upgrade to 'full to full' to avoid the cost to refuel and service costs associated with refuelling which would have been about 70% of the initial hire cost!! Overall, once upgraded to full to full, (only 30 euros additional cost) the cost was still good value and the car was in good condition and more than met my needs. I would recommend, and use Firefly again, but maybe scrutinise the fuel policy to ensure that it is the best price and policy for my requirements. I just don't like having to question and negotiate at the car hire desk when I am under the impression that I have selected and completed an agreement.

Easy to use!

Good service

Easy booking proccess

The staff were excellent, condition of car great and excellent value for money! Only comment I'd make is some guidance on the car itself would have been good - we struggled with the built in sat nav. We could have gone back to the counter and asked but as I had my own one with me we just used that.

Price drop did work!

Les loueurs sur place obligent à prendre une assurance tous risques non prévue dans le contrat. Je m'étais assurée avant de partir de savoir s il y aurait des frais supplémentaires et une personne EasyRentCar m'a confirmé que je n aurai rien à débourser de plus que le carburant. Or l assurance toys risques obligatoire vendue par le loueur augmente la valeur du véhicule de 20 euros par jour ce qui est scandaleux.