Quick process, no long queues

Easy process

Deception

The only advantage of this company is its low price, and nothing else. The wait time for picking up the car is very long, and the car they gave me was totally different from the one I booked — an old and very large business car. After insisting, they changed it to a very small two-seater car, but they have many requirements. They charged me a young driver risk fee, and the amount was double what was published on the website. When switching cars, there was a small scratch that I would have had to pay for if I hadn't taken detailed photos of every part of the car. Therefore, when dealing with this company, be sure to photograph every detail. Also, during the rental process, they kept trying to sell me insurance. When I refused to pay for the insurance, they blocked a deposit of 900 euros on my card, whereas other companies, like Avis, only blocked a bit over 200 euros. To summarize, aside from being cheap, their service is very poor, and the cars are very old.

Booking was paid but they charged me at the counter for service charge anyway. They couldn't release the car without paying them that charge. When dropping off they were trying to charge me for fuel. I would try to avoid them

From the beginning the vehicle was not ready, even though I had a reservation for 6PM. I had to wait one hour and twenty minutes. Expect to pay many additional charges. For example, if you decide to take the vehicle for 1 day to another country, they charge you $7.50 for the days of your rental contract (not the days you take the vehicle out of the country [suppose I rent for 30 days in Madrid and want to go to Portugal for one day, they charge you for the 30 days]). They also charged me 26 euro for a “service” fee, which I thought I wouldn’t have to pay since I brought back the vehicle full, but they didn’t care and didn’t want to change the contract “full to empty” to “full to full”. Very unhappy with firefly

Great