MADRID–BARAJAS AIRPORT CAR RENTAL REVIEWS

After taking a number at the car rental agency and waiting in line, they tried to upsell insurance but stopped when I told them I had already purchased it. This Kia is a hybrid and drives very well. The fuel consumption is around 5 liters per 100 kilometers. A good rental company.

Good service.

The car was very new and the price was great value.

Pretty ok company. Prices went up, and if you dont take insurance, ensure you get ALL the damages, they never include them all ....

Best car rental website on the planet, by far!

Coche en muy buen estado

Me encanta el servicio de QEEQ. Muy buenas opciones de renta de coches

Picking up the car was very slow due to the high number of people. At around 11 AM local time, only two out of five counters were open. The staff was sluggish, and it took over two hours to get the car. The vehicle itself was in decent condition with various features. Returning the car was relatively quick. They offered an upgrade and insurance at pickup, but you can just decline.

It's the standard process for European car rental companies. The car I booked was not available, and the staff tried to suggest an upgrade. I declined, so they gave me a similar model!

El coche era mucho mejor de lo contratado y en perfecto estado

Muy contento

El coche fue mejor de lo que esperaba

Fácil de usar

When there are many customers, the efficiency is very low. They openly downgrade the car claiming that the booked car is not available, otherwise you have to wait endlessly. This is my first experience of downgrading instead of upgrading. Moreover, during our language barrier, they secretly charged over 300 euros for insurance on the order, which is quite unacceptable.

Staff quality varies.

We rented a car for three days, but after driving it for just one day, the car broke down on the highway due to a malfunctioning cylinder. We had to wait by the roadside for almost an hour before the rental company arranged a taxi to take us back to the hotel. On the third day, we were told to go to the nearest location that had the necessary replacement vehicle, which was a 50-minute drive away. The rental company arranged a taxi to take us to the Avis branch. After waiting for half an hour, the staff at the branch informed us that our reservation had been canceled the previous day. There was no car available for replacement and we would have to place a new order if we needed a vehicle. They claimed they had no idea why we were sent there and didn’t know who arranged the taxi for us. Essentially, nobody knew anything and nothing could be verified. The service attitude from the rental company depended on the representative; initially, one staff member told me that since our contract was with the branch, we needed to resolve any issues directly with them. But I had paid all the rental fees to the 'rent a car' app! Later, another representative called, claiming to be a customer service specialist, and said they would help coordinate a solution. As of now, aside from the full payment already made for the first car, we also paid entirely out-of-pocket for the second car. The rental period was from July 14th to 17th. To this day, I haven't received any response regarding the issue. Staff at car rental companies in Spain generally don’t speak English, and the 'rent a car' customer service doesn't speak Spanish. If I ever rent a car in Spain again, I would directly book with a major rental company to avoid unnecessary complications and to ensure faster resolution of any issues (since third-party services seem to be of no help).

Satisfied

I had already paid the airport pick-up fee, but even after the rental company's customer service and the airport staff communicated, they still claimed they couldn't see it in the system and charged me a high airport pick-up fee again. They told me that C-marked cars couldn't enter the city center and that if a camera caught me, I would have to pay a hefty fine. They suggested I switch to an Echo-marked car for an additional cost; however, in reality, C-marked cars can enter the designated core areas of the city as long as the car is parked in an underground garage and a photo of the parking ticket is kept for reference. This is completely different from what the rental company staff said. They also threatened that the insurance I bought through the rental platform was useless and that they wouldn't help if anything happened, exaggerating to intimidate me. This was the worst rental car company and staff I encountered in Spain. In the end, I insisted on choosing directly through the rental platform, and the staff looked very displeased and did not give me the car model I booked; they only provided a Peugeot 308 and would not respond to my questions anymore.

I couldn't reach them by phone.

Excellent

Very good

Check-in staff pushes you to buy the insurance, which is very odd. and return vehicle car was very picky like he was going to buy the car!!!

El vehiculo fue superior a lo esperado, limpieza correcta, presion de los neumaticos deficiente

Excelente servicio

Basically satisfied, the service attitude was average.