Good

The staff at the pick-up point were very friendly and always had a smile on their faces. There were no additional sales pitches. I had booked a Ford Focus but was upgraded for free to a Mercedes A180. However, there were quite a few people picking up cars, so the wait time was a bit long. Europcar didn't have too many customers compared to Avis next door, which had an extremely long line. Since Northern Ireland and Ireland are on a separate island without road connections to other countries, it’s harder for cars from other regions to come over, so there are more people renting cars here.

The car was an automatic which was phenomenal and quite roomy and small enough to manage the small streets through the highlands

I was a little unsure if you would know that I returned my car in time and to avoid additional charges but I see you are aware it was received. I had not received anything that it was to your expectations with full tank of gas returned, etc.

Booked a car and got confirmation for a Sunday morning but Europcar was closed. DO NOT REPLY ON THEM. This is insane and shouldn't happen.

Glad the customer service could help and tried to call Europcar but without luck.

Car was full of dust inside on the dashboard. Glove compartment still had paperwork and rubbish from the previous hirer.

I said I don't need the insurance, but the staff still added it in my terms, and my fault was I signed the paper without recheck, cause I said I don't need it. It costs extra 138GB.