AVIS offered a Spring Festival promotion which seemed attractive, so I decided to rent from them, but the experience turned out to be quite frustrating. When picking up the car, there were about five people ahead of me, and I had to wait for over half an hour—it was extremely slow. Finally, a Black lady assisted me. She swapped my reservation to a compact SUV, which I agreed to, but the first car she gave me had a front camera missing, leaving a black hole there, and the panel near the right headlight was coming apart—it was clearly a car involved in an accident. I went back and requested a replacement. She said she'd give me a new car but ended up giving me a Mazda with over 20,000 miles on it. By then, it was already past 5 PM, so I took the car and headed to Fort Worth. The next day, I discovered the right front tire was a different brand from the other three and had a visible bulge. I went to three local AVIS stores, but none of them agreed to replace the car. In the end, I had to drive back to Dallas Airport to get a replacement. I directly told the counter staff I was 'very disappointed with AVIS service' before they finally gave me a Kia SUV with over 10,000 miles.
Rentamos la Mazda y nos dieron una camioneta Jeep pickup, INCOMODISIMA, no es para 5 personas, es altísima y en la parte de atrás NO CABEN 3 personas, definitivamente no vuelvo a rentar con ustedes ni con AVIS ya que no respetaron mi solicitud.
Lo del seguro no está claro en la página, pagamos uno q no era necesario y en el mostrador ya te explican que necesitas otro.
About QEEQ:10.0/10
No está claro lo del seguro en la página, en el mostrador tuvimos q pagar uno bastante caro.
“Got charged $29 extra by Avis. Prepaid $465 on easyrentcars but Avis considered only $436.”
About AVIS:7.0/10
I realized only after the trip was over that AVIS considered about $29 less than what was prepaid on my easyrentcars voucher. Any way to get back the $29 I paid extra?
About QEEQ:8.0/10
Please ensure that the entire prepaid amount shown on the voucher is applied by the rental agency and we don't end up paying extra.
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