I already know the Dallas car rental center, they are in very good condition and easy to find, but it bothers me a lot is if you already have a reservation and previous payments, ID, license, etc there is always some detail that delays everything, either because they don't have the car there or some other insurance factor that causes a delay, In addition to poor staff attention , it's always the same, it makes me want to look for other options in the market.
Totally shocked at the number of people in line for Budget car rental. 100's
Waited 1 hour in line and another 45 min at the counter as they did not have a van available for us.
We had 6 people so we had to wait until they found one. (which we had booked)
“Value for money at QEEQ, but rental company could do better”
About Budget:7.0/10
When upgrading you shouldn't change vehicle basics like electric / combustion engine without notifying this when the vehicle is picked up. We we're going to places without possibilities to charge and hence specifically had ordered a combustion engine (we at home drive electrically, so this would normally be our choice, if just possible)
Slow wait at counter. Car was abit dusty. The minivan wasn't available so I was given a 7 seater SUV. I came back 2 days later to exchange for another minivan and got a Chrysler Pacifica instead of a Toyota Sienna. So it's a 7 seater instead of a 8 seater. But still value for money!
The car rental process was very quick. There was no Jeep available temporarily, so we got upgraded to a Ford Expedition, a super large SUV that was very comfortable, with no change in price.
“Scammed and charged for insurance. Did not receive the car category booked.”
About Budget:4.0/10
1. They didn't have the car I booked and gave me a lower category car
2. The person at the counter charged me $280 USD for insurance after being specifically told twice that I don't need it or want it. He said it's for a deposit and charged me.
3. The person at the pickup counter kept asking for all kinds of random documents which I've never had to give in my 10+ years of renting cars all over the world.
About QEEQ:10.0/10
The booking seems to go through as a corporate rate booking and the person at the pickup counter wanted proof of my employment!
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