Hertz OAKLAND INTL AP Review: Pickup/Drop-off Excellent, Cleanliness Pleasant, Customer Service Acce......

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J.Flynn

United States

Reviewed: Thu, May 19, 2022

About Hertz: 8.0 /10

Very pushy to upgrade the car as the one I had booked was not very good. So she told me. Offered me a upgrade for $130 a day. I said no. She then said I could have it for $70 as day. On principle I said no as I didn’t like her attitude. The first price should always be the best price. She got very grumpy and I left. We go a upgrade anyway as they didn’t have any of the cars I had book.

About QEEQ: 10.0 /10

Reply by Qeeq:
Thank you for your comment. We will forward your feedback to our supplier and require them to reinforce their training. Thank you for your feedback. We look forward to serving you better next time.

Compact | Mystery car 2 Doors or similar

4-day rental

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Trista Cromwell

United States

1 days rental

Reviewed: Mon, Feb 25, 2019

About Hertz: 2.0 /10

I rented a Grand Cherokee but was given a small, broken car. It was especially small and broken. When I complained, the company shamelessly said this was a comparable car, unless I wanted to pay extra for an upgrade. I don't know if Americans are blind or pretending to be. I felt they discriminated against me because of my Asian face. Besides charging me $47 in tax, they also charged an additional $247 for reasons I still don't understand. I rented the car for five days, picked it up around 9 PM and returned it at 6 AM. The rental cost over $3400, and the company charged an additional $47 plus $247. A car with a maximum engine capacity of 2.0 liters can't be considered comparable to a Grand Cherokee!