Arbitrarily changing business hours, totally untrustworthy. They wrote that returns before 10 were fine, but on the phone, they said 9. It doesn't matter when you close as long as you inform in advance, not telling me at 7 PM that you will close at 8 PM and the car must be returned before then. Also, if you have something to do and want to leave early, we can understand if you communicate properly. Acting self-righteous while not keeping promises, and threatening customers about returning by 8 PM is unacceptable.
When picking up the car, they didn't allow an inspection, but during return, they claimed there was a tiny dent, less than 1 square centimeter, clearly an old damage. Still, they accused the customer. Such hooligans! I've rented cars abroad over a dozen times, and this is the first time I've encountered something so disgusting.
The service of this company is really poor, especially the front desk service on the day of pick-up (January 29th). I booked a 2017/2018 Corolla, but on the day of pick-up they gave me a 2013 Camry, claiming that the car I booked was rented out. I asked why they didn't inform me in advance, and they said they generally don't notify customers of upgrades (By the way, the model was upgraded but the year was older, I would rather not have an upgrade if possible). The man at the front desk said, 'If you're not satisfied, you can find another company now.' I've never seen this kind of service attitude before, no apology and even arrogantly suggesting that we find another rental company right after getting off the plane. Their mistake, but no apologies, and they expect the 'tourist' to find another rental company on the day of arrival? I was very surprised by their handling attitude. I've been coming to NZ for 20 years and have never seen this kind of customer service! I don't even know if they are in cahoots with their neighbor, intentionally making customers dissatisfied and then directing them to the neighbor. If they had informed me of this situation in advance, we definitely would have gone somewhere else, not after arriving and being 'forced' to find another company. Later, I checked reviews and found that Google map reviews also mentioned they directed customers to their neighbor's rental company! Anyway, this was our first time renting a car, quite an 'eye-opener.' Next time we'll go for a reputable company, even if it's more expensive. If I had known cheap meant this kind of service, I wouldn't have chosen it no matter how cheap!
The counter staff were helpful however the car was old and had in excess of 100,000 km on the clock when I picked it up. Although it ran well I was concerned that I may have had broken down. The interior of the car was well worn with stained upholstery.
“CAR - A very old model (Toyota Vitz), smaller than a Yaris and less comfortable.”
About EZU:4.7/10
The car was well scratched and dented. The front passenger seat did not slide far enough back - only halfway. All documentation (handbook, warning notices etc) written in Japanese, not English. Proprietor not interested in our comments on return of the vehicle.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
great value for money - would use again
Relevant Reviews on EZU CHRISTCHURCH AIRPORT
Dinah Faulkner
-
-
-
-
View more >Boyd Bruce
-
-
-
-
View more >Tom Funk
-
-
-
-
View more >S.Brown
-
-
-
-
View more >p.gostridge
-
-
-
-
View more >