Since both pickup and drop-off times were outside the store's working hours, I didn't meet the staff. However, there was an airport shuttle service to the pickup location.
The store is easy to find, the rental process is quick, the car is in great condition, costs are transparent, and the store even provided a self-driving guide for easy orientation.
Average. During the rental, they promised to change the car but did not follow through. The originally booked Toyota HiAce was replaced by an old and worn-out Maxus van. The dashboard lights were not working, making it difficult to see speed and fuel levels at night, which was very unsafe and affected usage. The brakes were faulty, and the car rolled backward. I applied for compensation but still haven't received a resolution. The overseas partner company claimed this was the only car available, leaving me feeling helpless.
The car was scratched by a third party, who was fully responsible. We reported to the police and followed the proper procedures. However, the store still forced us to pay a repair fee of $3600 upfront and charged a 3.5% service fee. Later, the full insurance from the rental platform reimbursed the repair fee but did not cover the service fee. We ended up spending an extra 500 RMB!
About QEEQ:8.0/10
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