“Excellent car excellent value and excellent experience of yhis company(QEEQ/APEX”
About Apex:10.0/10
Car was an upgrade and was excellent
Counter staff were courteous
Queue was a bit long- but would have been less if we had gone at 9.00 a.m ( a lesson learned for us)
Very satisfied, affordable price, excellent car condition, a car with 10,000km mileage. Delayed the return by half an hour in the end without being charged for an extra day.
Fantastic. The owner warmly welcomed us and thoroughly explained the local traffic rules. When we returned the car without a full tank due to our own oversight, the owner kindly helped resolve the issue.
When I reserved a rental car, I also signed up for full coverage insurance. However, I did not understand when I was told that if there was an accident and damage, I would have to pay 5900 NZD first and claim the damage amount separately from the insurance company. If you signed up for insurance at the same time as reserving a rental car on the reservation site, it would be normal for the rental car company and the insurance company to handle each other's insurance processing so that there is no cost to the customer. Also, I was told that if I signed up for insurance directly with ACE Rental Cars at the pick-up counter, I would not have to pay any costs even if an accident occurs, but I ended up signing up for double insurance.
About QEEQ:8.0/10
When I reserved a rental car, I also signed up for full coverage insurance. However, I did not understand when I was told that if there was an accident and damage, I would have to pay 5900 NZD first and claim the damage amount separately from the insurance company. If you signed up for insurance at the same time as reserving a rental car on the reservation site, it would be normal for the rental car company and the insurance company to handle each other's insurance processing so that there is no cost to the customer. Also, I was told that if I signed up for insurance directly with ACE Rental Cars at the pick-up counter, I would not have to pay any costs even if an accident occurs, but I ended up signing up for double insurance.
Besides my comments above, I would like to express my appreciation for the complementary airport shuttle service by Joy car rental to the Christchurch Airport. Thank you!
We thought the apex staff were extremely nice and helpful.
Our rental went smooth and compared to other countries was the best experience we’ve ever had.
About QEEQ:10.0/10
Nothing could have been better. Price was good and all went well.
“Great rental company with prompt friendly service”
About Joy car rental:9.0/10
We had an upgrade to Mazda Premacy which is a bigger car at point of pickup. Customer service is good. The staff is helpful and answers our questions on wechat during our journey.
About QEEQ:10.0/10
The price drop was fantastic. It has helped us saved a bit.
The staff at the pickup location had a poor attitude. They changed our vehicle model without informing or explaining to us. Instead, they forcefully stated that the car we selected was no longer available. However, when we went to the parking lot, the car we originally chose was still parked there and was later taken by another group of customers who picked it up after us. This directly contradicted what the staff member—specifically the lady at the rental counter—told us when she claimed that our chosen model was already gone. The lack of explanation, combined with her terrible attitude, made the experience very unpleasant.
The service and management of this car rental company can be described as extremely poor:
1. When picking up the car after the flight landed, the time was outside the store's 'business hours' marked on the order. As instructed by the order, I contacted a third-party service company, but they said they couldn’t find my order and suggested I directly call the store, as it might not have closed yet. I spent almost an hour making countless calls to the store but couldn’t get through. Even after contacting the car rental company’s headquarters through the booking platform, they were unable to reach the store and couldn’t clarify whether the store had closed or not. Feeling desperate, I wondered whether I was calling incorrectly, so I asked a local to try making several calls for me, and finally got through. Someone eventually came to pick me up, and it turned out the store only had one staff member handling everything—pickup, paperwork, and vehicle returns—no wonder they couldn’t answer the phone in time. You can imagine my frustration being held up like this, especially since I was charged an extra fee for 'after-hours pickup' when I booked. If it was indeed within regular working hours, shouldn’t I get a refund?
2. To be fair, the staff attitude during pickup and drop-off was quite good, the typical friendliness of Kiwis. However, a major problem arose: I explicitly stated during pickup that I didn’t want to purchase additional insurance, and my prepaid booking clearly included full insurance provided by the rental company. Additionally, I had already completed the online check-in and signed the documents the day before pickup as instructed in their email. Despite this, the rental company added an extra insurance plan to my booking when I picked up the car (the payment hadn’t been deducted at pickup but charged against my deposit upon return). They refused to refund, claiming I had signed in agreement (they referred to the online check-in signature from the previous day, not anything signed on the pickup day itself). This ridiculous error dragged on for nearly a month without resolution, leaving me utterly exasperated. Eventually, the booking platform intervened to settle the issue for me.
In summary, I would avoid this rental company at all costs. Proceed with caution.
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