CHRISTCHURCH CAR RENTAL REVIEWS

The counter staff were helpful but when we arrived it was super busy and waited 30-40 min to pick up.

Prices were great and would use the company sgain.

Someone should have come to meet me / pick me up at the airport with some identification with my name on it.

Thank you.

Thank you. Do provide good promotion or discount.

I rented there because of high rating to do with customer service. But the vehicle was really awful and when I called for help mid-rental the staff were utterly unhelpful.

They give clear instructions proactively and response timely. Only thing is the finance part made me a bit concern that they didn't receive the funding from Qeeq in time and double charged me on additional driver fee and requested me to get refund back from Qeeq. This might be internal process between Yesaway and Qeeq to be improved. Too troublesome for me to work on the refund between the 2 companies.

best rates, good service, very satisfies

See above

Nothing further

Exceeded expectations! they were so great to deal with from when the shuttle picked us up, to signing paperwork and offering the pre-paid fuel. We even upgraded to a Hydbrid car and all was very reasonablly priced

easy to use

車両受取時、傷の説明なしにもかかわらず返却時は細かく写真を撮っていた。 ガソリンを1.5m先のスタンドでフルチャージしたにも関わず1km先でしなおせと言われた。 また、飛行機に間に合わない、と何度も伝えてもガソリンを入れ直さないといけない、の一点張り。

Good value. Helpful staff.

Excellent customer service, and the car was comfortable and worked well

The car ran very well and very economical

All good

Zi at Ace in Christchurch could not have been more helpful. He gave us a paper map (yes - they still exist!) and great advice. Oh yes, and the brand new car. Ace is part of Hertz.

Qeeq is a bit different, but now we have got the hang of it, we will be using it again. We especially like the reserve for $1 feature.

As I stated above, the car given to us was smaller than what we booked. The counter staff members were not accommodative to our request for a slightly bigger car as we had more baggage, which was supposed to fit well in the car we had booked. Also, we had to pay a speeding fine of NZD 30 through SNAP that charged us NZD 50 as administrative charge, which was a rip off! The staff at the counter was not particularly friendly and took longer time to attend to me particularly when I returned the car.

Qeeq is a good platform that I use often. You need to evaluate your car rental partners more carefully, based on the customer feedback. My earlier experience in San Francisco was particularly bad and here again in New Zealand, the experience was SNAP was only average. Also, when most car service providers had offices within the Christchurch airport, SNAP had their office away from the airport. This required making a call to them on arrival at Christchurch airport for a pick up service, which means we had to wait for their pick up vehicle to arrive. This was time wasting and not convenient when you have more luggage with you.

Apex is fine

Good service and not pushy. Gave options and shared the price difference.

Good

Customer service was great and staff members were very friendly to answer any enquiries I had asked. Thank you for making this an easy and enjoyable experience .

Was very busy when we arrived and had to wait a fair while for space on the shuttle. But the drivers were very helpful And counter staff once we got to the office were great. Just stretched out the process waiting for the shuttle.

Easy booking platform. Didn’t gain anything from price drop but that’s ok.

Rubbish vehicle.

Very smooth and quick pick-up and the car was also in good condition.

Love the concept of a dollar freeze and clear instructions on pick-up and drop-off.