The store is clean, the car is in great condition, and the service is professional, enthusiastic, and thorough. Tianyi Car Rental's service and car condition exceeded our expectations, extremely professional, enthusiastic, and attentive. We will definitely rent from Tianyi Car Rental again if we get the chance and recommend it to friends planning a self-drive trip in New Zealand.
Thank you for accompanying us for 2600KM over more than ten days. The vehicle was quiet, handled well, and had great space. Although we originally booked a Prado, the rental company informed us that it wasn’t available and replaced it with the latest 2024 Everest Sport model, a brand-new car with only 3200 KM total mileage.
Very satisfied. Quick pick-up, no additional insurance charges, smooth drop-off process, and will continue renting cars on the QEEQ platform. The actual car received was a Mitsubishi ASX, and its condition was excellent.
Renting through the online platform was very convenient, and cancellations didn’t require worrying about extra charges. Although I encountered some scratches during this rental, which involved compensation, the overall service was quite good. Hence, a full score.
Terrible! The staff consistently treated us with sarcastic and intimidating remarks. After the vehicle was involved in a traffic accident, they were unwilling to provide assistance, showed an extremely negative attitude, and were very proactive in deducting money. To date, we have not received the damage report from the insurance company. Additionally, the deposit for another vehicle that we drove normally and returned has not been refunded. Their service falls far behind compared to the other two international companies we used during this trip.
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