CAR - A very old model (Toyota Vitz), smaller than a Yaris and less comfortable.

I think they perform damage assessments on almost all cars that have full insurance coverage! Our car had no scratches the entire trip, but they insisted there was paint damage that needed assessment! I think this might be related to us having bought the super full insurance! I hope the car rental company investigates this thoroughly!

We contacted the staff as soon as we landed, and they quickly drove the car to the airport to meet us. They were very courteous and provided excellent service.

The process of renting car was fine. The only disappointment was the car was older and had 135,000+ KM’s AND the car was full of dents, scratches and damage, so didn’t look so nice on the outside. I had to take numerous photos of all the damage and bring staff member out to car to show him and confirm with him that I would not be blamed for any of this damage when I return the car. I was comforted knowing he had also took lots of pictures of the car a few hours before I arrived, so we both had proof of all the damage. No issues in returning the car when the staff completed their inspection - they did not try to accuse me of causing any of the damage.

Very quick and easy to pick up and drop off! Clean car and exactly what we had booked.

Easy to use and great insurance advice.

Like: the cost and easy process time.