Diondre at the AVR counter said that CA state law required that I purchase their liability insurance at $18.95/day. I called my Allstate agent to confirm I have across-the-board $500,000 liability insurance. Diondre still demanded that I pay the extra charge. By then it had already been more than two hours since I left the airport; my daughter and young grandsons were waiting, so I accepted the added insurance. Repeated emails and calls to AVR's General Manager, LAX have gone unanswered.
Worst rental car company I have ever dealt with. Wait for car was two hours in-spite of a confirmed reservation.We never fulfilled our reservation due to the poor costumers service received. We rented through another company.
“Horrible. Wouldn’t even give 1 star. Will not use this website or rental company again!!!”
About AIRPORT VAN RENTAL:6.0/10
Waited for almost 2 hours to get my rental. Staff was unapologetic and not helpful. Took 30 plus minutes to return. I will never ever rent from them again. There were also hidden costs and I ended up paying more then what was advertised. Overall horrible experience!
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