Contacted the rental company before clearing customs at the airport, and they told us to contact them again at the designated waiting spot. They said they would arrive in five minutes, but we ended up waiting for more than twenty minutes. During that time, I messaged them via WeChat and the rental company responded with impatience. Additionally, the pre-booked baby seat was not installed and had to be crudely tied with a seatbelt, which was very unsafe. This was my third time in New Zealand and I've never had such a bad car rental experience. Strongly recommend against renting from this company.
Waiting for pick up 25 minutes after call pickup person don’t know how to talk even was very rude ! I am hiring car almost every week will never recommend or book again lovettip
About QEEQ:10.0/10
Excellent in everything
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The extra policy sold to us stil meant we had to pay the hire company in the event of an accident.
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